Job Description
Unique Job Role Project Manager – DigITal: Solutions Function Digital Reporting to Group Manager – Digital
Business Jewellery Band L5/L6 Date 05-Jul-2022
Role Introduction in brief
· The Jewellery Industry by nature is dynamic, given the involvement of commodities – Gold and Diamond – as the key
raw-material. This defines the criticality of operations both Physical and DigITal. Delivery of DigITal Solutions to suit
the Changing business dynamics. DigITal involves Innovative and New Technology solutions.
· This role is of high importance and critical to the Operations of the business, considering the following :
· This role will be in charge of delivering key IT initiatives on Digital applications - which will be done by an identified
core team comprising members from the business - Business Analysts, Developers, Solution Architects and System
Administrators from internal IT team as well as from Vendors who are associated with the projects.
· This role is responsible for the Governance of the strategic projects. Considering the long term impact for the
business, this role involves timely and thoughtful decision making.
· Responsible for devising the roadmap and driving implementation of new technology solutions. Requires expertise in
inter-connecting transaction systems and cloud solutions.
· This role will be involved in the right technology selections, related value additions and mitigating risks.
· Managing critical applications like Kanvas – an analytical platform for Merchandising, Inventory, Pricing Optimisation,
Promotion and Markdown are part of this role. These applications are very critical for the business team to ensure and
analyse the sale revenue.
· Domain knowledge: Understanding of Various Jewellery business processes – Merchandising, Retail, Designs,
Commercial, Pricing, ISCM, etc.
· Experience in Handling projects involving multiple scenarios and new technologies required
· In-depth Knowledge of Related applications.
· Need to build Cost effective, Scalable solutions.
Key Responsibilities of this role :
· Managing Mission Critical Applications :
· Project Management: Lead the Team on Cross-Functional / New projects and improvement projects for the business.
· Ensuring project plans, periodic reviews with stake holders and DigITal SMT, timely escalation in case of delay,
managing cost and resources
· Communication with HODs to Get Inputs on Key Initiatives / Improvement Needs, Suggest New Technology
Solutions, Seeking Directions, Review
· On time completion of project milestones and delivery of key initiatives
· Co-create Solutions with Business.
· Accountable for ensuring Quality of solutions - Right First Time.
· Verbal and written communications with stake holders
· Solution Architect : Design and manage the developments related to New projects, Process Enhancements, Change
Requests, etc.
· Managing Infrastructure – Hosting Choices, Selecting the right platform (Operating Systems, DB, etc), Server Sizing,
Health Scenario, Ensuring Infosec Recommendations and guidelines, etc.
· Manage the Technical, Functional Teams and Vendors in designing solutions, defining schedules and requirements,
testing, managing stakeholders, addressing issues and providing direction to consultants.
· Manage Interactions with the Server Admin Team.
· Ensure System Performance and continuous availability
· Managing Product Version Releases / Roll-out.
· Managing Operations Support for the exiting Applications
· Constant focus on Improving the efficiency of the process - Constantly monitoring and bringing in value adds /
changes. Responsibility for enhancements - Impact analysis, Study Solutions and then implement and monitor.
· Ensuring compliance on licencing, legal, InfoSec, Data Security and Audit. · Driving Innovation – for new ideas and concepts. Innovation Champion. · Scout the environment and Identify areas for introducing Technology Solutions / Interactions with the Department heads for buy-in and sponsorship. · Exploring new Solutions and Ideas · Communication with Vendors, Partners – for Clarifications, Resource Augmentation, etc. · Team / People Management · Validate / Certify / Approve DigITal Solutions – System changes and modifications, considering the complexity and criticality across the Value chain. · Staying current and updated with the latest technology: Interactions with External parties and participation in relevant forums – Gartner, etc. · Knowledge and Skills Required : o Project Management Skills o SME Technical and Functional : o Requires in-depth understanding of the Business Processes o Deep understanding on Analytical Reporting concepts o Understanding of Web Services / API – Application Programming Interfaces o In-depth understanding of the SDLC – Software Development Life Cycle. o Design and delivery of real-time automation with other applications. Seamless Integration to ensure business process continuity. o Design agile and configurable solutions in order to match scale, variety, etc. o Review / Approve Project Documentation o Review / Publish Release Notes (for Product Version)
External Interfaces Internal Interfaces
• Project Managers, Consultants from
o Mindtree,
o Gartner
o EY, Deloitte, KPMG
o Third Party Service Providers
• Heads of Partner Organisations • Merchandising • Retail • DeC • Commercial • Oracle CoE • eCommerce • Server Management Team • Infosec • Legal / Internal Audit • Other Support teams
Job Requirements
Education • Scenario 1: MBA • Scenario 2: B.Tech / BE or Equivalent Degree
Relevant Experience • Scenario 1: 4 to 6 Years • Scenario 2: 6 to 8 Years
Team • 3 Consultants (2 Functional, 1 Technical)
Skills – Behavioural • Communication • Stakeholder Management • Analytical Skills • Logical Reasoning • Detail Orientation • Project Management • People Management • Partner Management • Innovation Concepts
Domain Knowledge / Technical Skills • Subject Matter Expert • Project management Skills / Tools • In-depth understanding of the SDLC - Software Development Life Cycle.
Process Contributions
Process Contribution Process Outcome Performance Measure
Digital: Bespoke Applications – Project(s) Management
1. Manage Multiple Projects / Provide Expertise for other projects
2. Evaluation of Technology, Software and partner
3. RFP, Scoping and Price negotiation (I level)
4. High level solution design
5. Allocation and Approvals for Resource, Budget
6. Project Planning and managing execution
7. Project scheduling
8. Review and Approve Blue print / Scope Document / BRD
9. Audit and Approve Project Documentation
10. Risk Assessment and Mitigation
11. Managing Resources – Internal and Vendor.
12. Conduct Reviews with Steering Committee
13. Plan and Implement Cut over and Go-Live strategy
14. Plan and Manage Post go-live support activities
· New technology Solution implementation · DigITal solution rollout for new plants, locations and product categories · On time completion of Projects · Compliance of solutions with statutory and legal requirements. · Ensuring data security and sustenance · Implementing within the budget, if any, and minimise TCO
Digital: Bespoke Applications – Managing Technical Development
1. Decisions on Hosting Choices, Selecting the right platform
(Operating Systems, DB, etc), Server Sizing, Health Scenario,
2. Ensuring Infosec Recommendations and guidelines, etc.
3. Design of the end-to-end Architecture for relevant projects
4. Design Solution for Real-time information transfer between multiple
systems, to suit Business requirements.
5. Ensure secure information transfer between systems
6. Provide inputs to Technical Team on Coding Standards,
Development guidelines, Naming Conventions, etc.
7. Ensuring the team is current / updated with the changes wrt the
versions of the Application.
8. Conduct Periodic Reviews with the Team to provide necessary
support and ensure timely delivery.
9. Review and Approve Test Scripts.
10. Monitor processes to proactively identify Performance bottlenecks
and process risks – and manage implementation of appropriate
solutions
11. Manage escalations / conflicts
12. Co-Create / Co-invent Solutions with Business Teams
· New Features / functionalities as per the Requirements · New technology solutions · Number of new features & initiatives completed as per the timelines · Introduction of new solutions / year
Digital: Bespoke Applications – API Management
1. Exploring Tools for API Management
2. Design APIs / Web Services to interface with other systems.
3. Managing the Analysis, Publishing and consumption of APIs
4. Managing API Lifecycle - Implement Appropriate framework and
processes for API Management.
5. Manage the Review of APIs to facilitate consolidation wherever
applicable (group APIs considering the parameters).
6. Ensure high availability
7. Manage Replication of APIs to address load, as and when required.
8. Ensuring zero-error, considering the criticality and implications.
9. Industry and Technical Forums : Participation in relevant (external)
forums and interaction with SMEs to understand the industry
happenings. · Ensure Smooth interface between systems · Zero Errors · On-time Delivery · Zero Down Time / High Availability
Digital: Bespoke Applications : Operation Governance – Technical
1. Scope and Technical priority for Bespoke projects, new features.
2. Ensure enhanced Customer Experience.
3. Ensure High Quality of Solutions and zero errors. · Data Accuracy / Integrity across the systems. · Error free data flow · Response time / lead time
4. Explore Relevant technology solutions with vendors 5. Ensure adoption of Best Practices from across industry. 6. Manage POCs on digital solutions 7. Design, Implement and Review SLAs 8. Ensure Application Governance 9. Ensure Having compliance with DigITal policies 10. Ensure solutions doesn’t affect / impact other applications and modules 11. Ensure Adherence to DigITal audit processes 12. Ensure compliance with statutory and legal requirements. 13. Exploring standard functionalities 14. Providing configurable solutions in order to manage scale the solutions horizontally and vertically 15. Ensure Strategic Development and Rollout Plan 16. Periodic review on the application and Framework assessment · Uninterrupted DigITal solution availability · Process / Audit compliance · CSAT score · ATR tracking · Declining Trend on trouble shooting · Audit compliance report by internal and external auditors
Digital: Bespoke Applications - Innovations and Improvements
1. Ideate and Innovate – with relevant technology tools
2. Drive Innovation Culture in the team
3. Ensure Training, participation in Innovation Programs, Seminars
4. Proactively Explore Innovative solutions for existing processes,
Conduct POC and implement solutions.
· Productivity improvement · Manpower savings · Lead time reduction · Process Optimisation · No. of innovations · No. of Man months savings · % of Process time reduction · Adoption of upcoming and cutting-edge technologies
Digital: Bespoke Applications – People Management
1. Drive a performance driven culture in the team by reviewing
performance parameters and providing on-time feedback to the team
2. Ensure periodic follow-up with the recruitment team to fill the vacant
positions as per the time lines
3. Provide opportunities to the team to attend Seminars, Events –
Gartner, DEVOPS Channel, Microsoft Developer Forum, etc.,
4. Facilitate necessary and relevant Training.
5. Provide Training to Juniors
6. Drive measures for Employee Engagement
7. Ensure appropriate Rewards and Recognition · Improvement in team performance · Highly Engaged Team Members · Adherence to timeline · Sessions attended during the year · Employee Engagement Score
Digital: Bespoke Applications - Communication
1. Discussion with SME’s in other IT industries
2. DigITal Partners – Delivery head, Team lead
3. Consultants / Vendor team
4. Project Team Members
5. Steering committee members
6. Cross functional learning with other IT teams within TITAN 1. Knowledge Sharing 2. Resource Allocation 3. Performance reviews 4. Internal CFT Review 5. Review meetings 6. Knowledge Sharing