Job Description

Unique Job Role

Lead – COE Sourcing

Function

Sourcing

Reporting to

Head – Sourcing & Central Planning

Business

Watches-Hosur

Grade

L8

Date

At the earliest

Objective of the Role:

Drive Strategic Sourcing Excellence and Deliver Sustainable Value

Major Roles and Responsibilities:

1.     The Role is to develop Strategic Planning, Annual Planning, Cost Reduction Program at Sourcing in line with the Business verticals like Mainline, Premium etc.

2.     Define and Develop sourcing strategy for respective category: Products Portfolio

3.     Vendor Relationship Management & People Management: Competency building, Succession Planning, Training intervention, and R&R Program

4.     Market intelligence: Supply Market analysis / Market insights & Analysis

5.     Drive Digitization and Digitalisation Initiatives at Sourcing

6.     Compliance Management

7.     Risk Management: Identify risks through Key Risk indicators and mitigation planning!

8.     Develop Cost structure analysis, Bench Marking, and provide clarity to the eco system on Design – Quality Std. – Cost

9.     Product Life cycle Management, & Inventory Management

10.   Create and Develop Analytics Cell within Sourcing function

External Interfaces

Internal Interfaces

·         Vendors – India and Outside India

·         Government & Regulatory Authorities

·         Consultants

·         SME

·         Technology Forum / Academia / Industry forum

·         Brand Team

·         Design Team

·         NPD Team

·         Quality Team

·         Sourcing

·         Manufacturing Plants

·         Logistics

·         Finance / IT / HR / Central Planning

·         Demand Planning and M&D Team

·         Analytics Team, BI, Commercial Team

Job Requirements

Education

Engineering / Engineering & Postgraduate in Supply chain Management or Operations

Relevant Experience

~ 10 ~15 years of Experience in Production, Procurement, Product Management and Quality (Dominant experience: Sourcing or Direct components Procurement)

Behavioural Skills

·         Strategic thinking

·         Collaboration

·         Communication

·         Analytics

·         Problem solving

·         Leadership

·         Category expertise

·         Change Management

·         Vendor Relationship Management

·         Stakeholder Management

·         Continuous Learning

·         Adaptability

·         Result Oriented

·         Ethical conduct

·         Teamwork

·         Conflict resolution

·         Customer focus

·         Innately curious

Knowledge

·         Understanding about Supply chain: Value chain

·         Procurement: Best Practices, processes and Technologies

·         Demand & Delivery Planning Process

·         New Product Development Process

·         Product / Category knowledge

·         Market intelligence

·         Contract Management

·         Legal, Statutory and corporate governance

·         Product Cost / Commercial aspects

·         SAP / ERP

·         Analytics / BI

·         Performance Metrics

·         Risk Assessment

·         Bench marking

·         Inventory Management

·         Technology & Innovation

Job Details

Act as a liaison between the employees and the management to align the business objectives with the employees and drive all the HR process in the designated business unit. The role is expected asses the current and future business needs; act as an employee champion and as a change agent to drive the business strategy

External Interfaces

Internal Interfaces

•         Consultants

Regional Business Heads • Regional Business Managers • Finance team • Legal team • Other Corporate Function

Job Requirements

Education

•         MBA in HR preferably from a premier college

Relevant Experience

•          2- 3 yrs / / HRBP preferably in a retail / FMCG organisation

Behavioural Skills

•         Thinks big

•         Business savvy

•         Entrepreneurial drive

•         Nurture relationship

•         Influence for impact

•         Ability to lead diverse team

•         Accountability

•         Believes in people

•         Curious

•         Is passionate about categories and products

Knowledge

•         Applicable labour laws, rules and regulations

•         Labour market trends

•         Leading industry practices in Employee Relations

•         Grievance and discipline management

•         Productivity norms and industry benchmarks

Process Contributions

Process Contribution

Process Outcome

Performance Measure

HR : Business Partnering : Manpower planning

1.         Liaison with the business to gather the manpower requirements based on the new capability requirements and growth strategy

2.       Present the previous manpower related data viz. attrition, cost of lost talent, budgeted positions for the previous year, etc. to present to the business and develop the first cut numbers

3.       Provide the requisite support in presenting the overall manpower requirements to the MD and CEOs to finalise the manpower requirements.

●  Manpower plan collation

●  Finalisation of manpower plan

●  Adherence to timelines

●  Adherence to guidelines

●  Accuracy of the manpower plan

HR : Business Partnering : L&D, Career and Succession Planning

1.         Identify employees who have been stagnant in a role and encourage for career movements in discussion with the manager

2.       Undertake discussions with the function heads for identification of critical positions

3.       Participate in talent review conversations with the function heads to identify the potential successors and ELP candidates 

4.       Liaison with the managers to refine the IDPs and share with the L&D team

5.       Ensure that training needs are met by ensuring delivery in liaison with the L&D team

●  Calibration

●  Refining of IDP

●  Successor list

●  Critical position identification

●  Job Rotation

●  Adherence to guidelines

●  Adherence to timelines

HR : Business Partnering : Performance Management

1.         Conduct the goal labs with the business to ensure the cascading of the business score card ensuring horizontal and vertical alignment

2.       Ensure that goal setting process and review is completed within the timelines through periodic follow up with the managers & employees

3.       Undertake goal audits to ensure that the goals are set appropriately as per the guidelines

4.       Follow up with the managers for the completion of quarterly and year end review process within the prescribed guidelines

5.       Facilitate the first level (individual level) calibration (performance & promotion) meeting with the managers and ensure the alignment of ratings to the calibration guidelines

6.       Identify the employees who fall in the PIP and brief them about the performance evaluation plan in liaison with the business

7.        Monitor the performance of the employees periodically and recommend appropriate action post completion of the period 

●  Goal setting

●  Review & feedback to employees

●  Performance calibration

●  PIP process

●  TAT

●  Adherence to guidelines

●  Adherence to timelines

HR : Business Partnering : Employee Relations

1.         Manage connect with the employees and manage any escalations / grievances raised by the employees appropriately as per the guidelines

2.       Undertake investigations for allegations raised such as harassment, fraud, etc. as per the principles of natural justice and prepare report on the findings and conclusions

3.       Undertake disciplinary actions in consultation with senior stakeholders and implement the same as per the prescribed guidelines

4.       Review the employee engagement score and assist the function heads in action planning basis the employee engagement scores

5.       Undertake employee exit conversations if required to retain employee / understand the cause of exit and recommend appropriate actions in case of any relevant findings

●  Investigations

●  Disciplinary actions

●  Employee engagement score

●  Exit conversation

●  Adherence to timelines

●  Adherence to statutory guidelines

HR : Business Partnering : Internal Consulting

1.         Liaison with the business in organisation design / structuring exercise aligned to the business requirements

2.       Evaluate the manpower numbers / organisation periodically and recommend modifications to ensure structural alignment

3.       Design / review the sales incentive scheme periodically with the changing complexity & challenges of the business and track the same to ensure adherence to the guidelines  

4.       Drive the OD initiatives across the organisation and ensure sustenance of the same through effective management of change

●  Organisation design

●  Sales Incentive

●  Execution OD imitative

●  TAT

●  Efficiency of the scheme

HR : Business Partnering : Recruitment & Selection

1.         Conduct the selection process of the candidates for the advertised position and provide recommendations based on the interview

2.       Ensure that interviews are scheduled in liaison with the appropriate stakeholders and selection of candidate aligned to the requirements

3.       Participate in the salary negotiation with selected candidates in coordination with the recruitment team basis the inputs from the C&B team

4.       Review the documents shared by the employees to ensure that its as per the defined guidelines and ensure that offer is extended to candidate

5.       Undertake new employee induction to acquaint the employee with the role & firm policies

●  Sourcing

●  Recruitment

●  Selection

●  Salary negotiation

●  Document verification

●  Induction

●  Quality of hires

●  TAT

●  Candidate experience

●  Adherence to guidelines

Job Description

Unique Job Role

Lead Production

Function

ISCM

Reporting to

Functional Head- Movement Mfg

Business

Watches-Hosur

Grade

 L7

Date

01/07/24

Job Details

This role is for heading one of the Production shop Movement plant. The Head of this production shop is responsible supply alignment to business demand, Capacity mapping, running the shop floor at optimum cost of operations.

The Manager need to responsible for internal planning of machine loading, job allocations to employees, work on the productivity improvement. Will also be accountable for the reduction of production losses. Need engineering prowess to deep dive into solving the technical issues

External Interfaces

Internal Interfaces

·       Vendors – Materials, Tools,

·       Sub contractors

·       Machine OEMs

·       Automation teams

·       Process consultants

·       R&D – Product design

·       Other Movement Manufacturing shops

·       Assembly (Internal customer)

·       Prodn Engg Dept – Process improvements & Engg Changes

·       Maintenance

·       Quality Function

·       Employees union representatives

·       Planning

Job Requirements

Education

B.E (Mechanical Engineering / Production Technology)

Relevant Experience

12-15 yrs. industrial experience

Behavioural Skills

·       Process improvements exploration & implementing best manufacturing practises

·       Inclination towards research of new process and new materials for cost reduction & process flow smoothening

·       Constantly benchmarking process / Mfg technology with external world especially in the field of Horology & Precision component manufacturing

·       Bottleneck analysis, Lean operations

Knowledge

·       Engineering drawings, 2D / 3D software skills

·       Production scheduling (Std time, loss mapping, changeover plans)

·       Manufacturing process knowledge

·       Tools selection, monitoring & life improvement

·       Manufacturing practises – Lean, TQM, Six Sigma

·       Hands on experience on Turning / Hobbing / Machining technology – Relevant Machine operations

·       Experience on CNC machining

·       Automations, Poke yoke, Fixtures development

·       Knowledge on IoT implementation

Expected Process Contributions

Expected Process Contribution

Process Outcome

Performance Measure

Movement Mfg : Manufacturing process Improvement

1.      Process optimization – Cycle time / Std time revisit & identifying opportunities for improvement

2.      Exploring new process to optimize the cost of operations, effort levels & change over minimization

3.      Benchmarking similar precision industries for Process innovations & technologies

4.      Trouble shooting of process limitations & propose new methods / tooling solutions / secondary operations

·   Lead time reduction & Capacity optimization

·   Smooth flow, De-bottlenecking

·   Breakthrough improvements

·   Per day per machine output

·   Number of new processes

·   Cost of operations

·   Changeover time reductions

Movement Mfg : Engineering solutions

1. Process optimization

2. Engineering solutions as alternates or improving efficiency on various secondary operations carried out after manufacturing operations (Deburring, chips removal, finish improvements)

·   Annual Process Reviews

·   Secondary process effort reduction & efficiency

·   Number of process improvements

·   Leadtime / Temp manpower reduction for secondary operations

Movement Mfg : Shop floor Management

1. Capacity Mapping & Gap Analysis. Action plans for enhancing capacity / developing alternate production sources. To bring in methods to map the Std time / Production loss / Changeover requirements / Handling multiple variants

2. Monthly Production scheduling (Shop floor Planning)

3. Have control on Inventory as per the fixed norms (Shop WIP norms). Prevent accumulation of faulty / non moving components. Control on ageing of workorders and quick rework clearance

4. Employee engagement for production alignment, Quality control & safety adherence. Also engaging them in Small group activities, improvement drives

·   Flexible capacity creation

·   Alignment to PPC monthly plan

·   Inventory / WIP / Workorder control

·   Alignment %

·   Inventory Value

·   Ageing Orders > norms

·   No of SGAs, Improvement activities

Movement Mfg : Quality

1. Perform Root-cause-analysis for repeat defects based on subsequent stage customer feedback & market return feedback

2. Projects for Engineering change request, design upgradations – tracking of milestones,

3. Identify quality parameters for Treatment processes & establish proper SOPs

4. Establish SOPs for finish (Turning & Machining operations)

·   Completion of Mkt reduction initiatives

·   Completion of ECRs & documentation

·   Reduction in Mkt returns

·   Reduction in Quality feedbacks from Assembly (Subsequent stages)

Movement Mfg : Alternate source / Materials

1. Benchmarking with competitor product / precision Industries on the materials being used.

2. Finding Suitable sources of materials indigenous to avoid import dependency

3. Coordinating and carrying out the trials for alternate materials / alternate sources – Process establishment, tooling suitability etc

·   New Raw material sources

·   Alternate material establishment

·   Cost Savings through alternate raw materials / alternate sources

Movement Mfg : Preparation for Mass Mfg

1. Coordination with R&D, PED Tool design & Tool Mfg for mass production establishment of New Movement / Components

2. Proactive development of Magazines / loading units / specific tools coordinating with Maintenance / External partners

3. Participating in the component design review to make a suitable design for Manufacturability

·   New Stamping tools for mass mfg

·   Mass mfg of new movement / components

·   Number of new movement / new components taken for Mass Mfg

Job Description

Unique Job Role

Lead PED

Function

ISCM

Reporting to

Functional Head- R&D & PED

Business

Watches-Hosur

Grade

 L7

Date

01/04/24

Job Details

This role is for heading the PED function of Movement plant. PED function is responsible for creating process routing for Movement  components, identify & establish new manufacturing process, anchoring engg change request trials, carry out new materials, process trails, establish alternate, secondary production sources, analysis of competitor product on process & quality, analysis & action plans for Mkt return feedbacks.

External Interfaces

Internal Interfaces

·       Vendors – Materials, Tools, Special process manufacturing

·       Testing Labs

·       R&D – Product design

·       Movement Manufacturing shops

·       Assembly (Internal customer)

·       Sourcing

·       Material Engineering

·       Quality Function

·       Subcontract team

·       Planning

Job Requirements

Education

B.E (Mechanical Engineering / Production Technology)

Relevant Experience

12-15 yrs. industrial experience

Behavioural Skills

·       Process improvements exploration & implementing best manufacturing practises

·       Inclination towards research of new process and new materials for cost reduction & process flow smoothening

·       Constantly benchmarking process / Mfg technology with external world especially in the field of Horology & Precision component manufacturing

Knowledge

·       Engineering drawings, 2D / 3D software skills

·       Material Science / Metallurgy,

·       Manufacturing process knowledge

·       Analysis / Simulation software knowledge

·       Manufacturing practises – Lean, TQM, Six Sigma

·       Tool, Die & Fixtures manufacturing

Expected Process Contributions

Expected Process Contribution

Process Outcome

Performance Measure

Movement Mfg : Manufacturing process Improvement

1.      Process optimization – Cycle time / Std time revisit & identifying opportunities for improvement

2.      Mapping new process routing for streamlining the product (Component) flow

3.      Benchmarking similar precision industries for Process innovations & technologies

4.      Trouble shooting of process limitations & propose new methods / tooling solutions / secondary operations

·   Lead time reduction & Capacity optimization

·   Smooth flow, De-bottlenecking

·   Breakthrough improvements

·   Per day per machine output

·   Number of new processes

·   Cost of operations

Movement Mfg : Engineering solutions

1. Process optimization

2. Engineering solutions as alternates or improving efficiency on various secondary operations carried out after manufacturing operations (Deburring, chips removal, finish improvements)

·   Annual Process Reviews

·   Secondary process effort reduction & efficiency

·   Number of process improvements

·   Leadtime / Temp manpower reduction for secondary operations

Movement Mfg : Process documentation & Trials

1. Ensuring creation of strong Operational Procedure Sheet for each product drawing covering all dimensions, Process routing & controls, critical to quality (CTQ) checks etc

2. Documenting all versions of changes on product and reason for changing

3. Conducting trials for Process, Quality, delivery improvements and documenting the results & feedbacks and upgrading the product drawings

4. New components / movements – proof of concept (POC) prototyping – coordination with in-house POC cell. Establishing alternate sources for quick prototyping of precision machining operations

·   Product drawing to Operational control document

·   Process improvement trials

·   Quick POC

·   Number of OPS

·   Number of trials

·   Number of POC components produced – alternate source

Movement Mfg : Quality

1. Perform Root-cause-analysis for repeat defects based on subsequent stage customer feedback & market return feedback

2. Projects for Engineering change request, design upgradations – tracking of milestones,

3. Identify quality parameters for Treatment processes & establish proper SOPs

4. Establish SOPs for finish (Turning & Machining operations)

·   Completion of Mkt reduction initiatives

·   Completion of ECRs & documentation

·   Reduction in Mkt returns

·   Reduction in Quality feedbacks from Assembly (Subsequent stages)

Movement Mfg : Alternate source / Materials

1. Benchmarking with competitor product / precision Industries on the materials being used.

2. Finding Suitable sources of materials indigenous to avoid import dependency

3. Coordinating and carrying out the trials for alternate materials / alternate sources – Process establishment, tooling suitability etc

·   New Raw material sources

·   Alternate material establishment

·   Cost Savings through alternate raw materials / alternate sources

Movement Mfg : Preparation for Mass Mfg

1. Coordination with R&D, Tool design & Tool Mfg for Stamping tools design & mass production establishment

2. For New components, coordination with Mfg shops, Tool design & Tool Mfg for Jigs, fixtures, Gauges & sub Assembly tools

3. Incorporating Mfg Shop feedbacks after Proto trials on product drawing for mass manufacturing

·   New Stamping tools for mass mfg

·   Mass mfg of new movement / components

·   Number of new movement / new components taken for Mass Mfg

Job Description

Unique Job Role

Head – Appearance Parts Sourcing for Main Line

Function

ISCM

Reporting to

Divisional Manager

Business

W & W Division

Grade

L8

Date

04/06/2024

Job Details

This role is to

a)     Develop Strategic sourcing model for Appearance parts for a Watch (Watch and Components like Watch Case, Straps, Dials, Hands, etc…)

b)    Demand, Supply and Inventory management.

c)     Meeting Multi Stakeholders requirements with Solution provider mind set & WIN: WIN approach

d)    Legal, Statutory and Ethical Compliance Management

e)     To establish & ensure all the commercial transaction in line with IFC / SOP.

External Interfaces

Internal Interfaces

·         Vendors: IND and Overseas

·         Suppliers & Subcontractors

·         Government & Regulatory authorities

·         Industry forums

·         Communities & NGO’s

·         Demand Planning & Merchandising (DOM & IBD)

·         Central Planning

·         New Product Development

·         HKO: Sourcing

·         Sourcing Verticals: Premium, Indirect & Logistics, Mfg. Plants and COE, Full Watch vertical

·         Assembly

·         Quality Function

·         Commercial

·         Indirect taxation

·         Finance

·         Logistics Coordination

·         IT

Job Requirements

Education

Engineering Graduate/ Post-Graduate: Mechanical, EEE or ECE with MBA / PGDMA

Relevant Experience

UG: 15+ years, PG: 12+ years

Behavioural Skills

·         Good Interpersonal & Communication skill

·         Ability to influence key stakeholders.

·         Ability to lead diverse team.

·         Developing a high performing team

·         Develop higher engagement with Vendors & Suppliers

·         Elevated level of perseverance with positive energy

Knowledge

·         On Sourcing Processes

·         Business acumen

·         Quality Planning, Control, and Improvement process

·         Product costing and Pricing process

·         Negotiation process

·         Exposure to ERP / IT and Emerging technologies

·         Vendor Relationship Management Practices

·         Planning methodologies – Demand, Production, and Inventory Mgt.

·         SAP IT processes for Planning & Execution (PP, MM & CO modules)

·         Ability to analyse complex data, draw connections and advocate a coherent strategy for improvement.

Expected Process Contributions

Expected Process Contribution

Process Outcome

Performance Measure

Strategic Sourcing

1.     Develop, Implement & review Sourcing strategy for appearance parts – PAN India and Overseas

2.     Supply chain Risk management.

3.     Collaborative capacity Management

4.     Supplier Market Analysis

·   Long term and Annual business plan

·   Risk Mitigation Plan

·   Material cost control  

·   Supply – Demand trend analysis

·   Optimized Sourcing plan for the year and mid term (1-3 years)

·   Continuity of Supply

·   Total Cost ownership

·   Price discovery and Benchmarking

Demand & Delivery Management

1.     Capacity Planning

2.     Flexibility Management

3.     Capability building

4.     Bottleneck Management

5.     New Product Development

·   Delivering to Market Demand / Agreed Plan

·   Weekly Volume & Monthly Aligned delivery for new products and Overall Volume

Inventory Management

1.     Inventory Planning by incorporating Business requirements and other sourcing aspects.

2.     Managing by monitoring and mid-course correction / initiatives

3.     Aiming to minimise / eliminate aged inventory

·   Inventory in line with Business requirement.

·   Declining trend on aged and excess inventory: Month on Month

·   Inventory plan vs actual for Sourcing.

·   Aged inventory & Excess inventory plan vs actual

Innovation

1.     Process innovation.

2.     Product innovation by collaborating with Vendor partners and ISCM ecosystem

·   Re-Imagining sourcing for 2030

·   New Features / New Product offering to Brands / Market

·   No of AI / ML / IT / BI improvements

·   5 New features year on year

·   Break through offering for cost competitiveness

Make In India

1.       Developing a Dashboard for MII Index

2.       Showcasing & Sharing to IND ecosystem on an ongoing basis on the Imports: Features & Cost

3.       Capability building & Planning for change over

·   Maximise Make in India

·   Declining trend on China dependability on UCP value

Vendor Partnering

1.     Co creating solution end to end delivering to Market requirement.

2.     New Vendor & Alternate vendor exploration on an ongoing basis

3.     Vendor relationship Management through engagement initiatives and communication

·   Vendor continuity & sustainability

·   Delivering to business requirement

·   V-SAT score

Cost Management

1.     Budgeting Process Management

2.     Cost reduction focus

3.     Pricing Process Management

·   Budgeting Process

·   Cost reduction / Savings Plan for the year and Mid term

·   Cost structure analysis

·   Price revision calendar

·   Credit Terms

·   Material Budget & Mat cost % at Brand level

·   Min 3% w.r.t Material budget

·   Material cost % at Brand level

Compliance to System and Processes

1.     Legal & Statutory compliance

2.     Ethical Process / Policy

3.     Audit: Internal / External

·   SOA & SOD

·   Compliances to systems & Procedure

·   No Major audit findings

·   Compliance to IFC and SOA

People Management

1.     Competency Development

2.     R&R

3.     Career Planning & Training intervention planning

·   Enhanced Employee motivation

·   Enhanced Engagement

·   Enhancement of Engagement and Survey outcome

·   FCM and IDP Plans

Position

Merchandise Planner

Job Location

Bangalore

Level

Band 4 or 5

Reporting to

Head of Merchandising – Zoya

Scope of the role

Being a custodian of the Brand’s data library. Manage and share insights regarding product performance, allocation ageing, trends & gaps.

The profile involves strong collaboration with Commercial, NPD, NPI, Retail, Marketing, Supply Chain.

Job Profile

Data Analysis

-          Analyse product mix performance and project demand for fulfillment

-          Monitor Sale Vs Stock to ensure optimal and appropriate levels at each door

-          Allocate products to each door based on history and  guidance from Category Team

-          Maintain a library of relevant data and share weekly, monthly, quarterly reports with key team members

-          Analyse and share results from special occasions, festivals, marketing campaigns

-          Manage preparation and sharing of product capacity plan

-          Identify fast and slow movers and routinely consolidate stocks where needed

Product

-          Place indents for products as per requirements shared by category team

-          Ensure that Best Sellers and relevant Buffer stocks are always available

-          Ensuring the new product and continuous product availability as per marketing plan

-          For New Stores, arrive at the Model Stock based on the finalized Norms and ensure First Indents are placed well in advance to ensure availability of stocks during store launch

-          Consolidation and rotation of stocks amongst stores based on historical sales, stock capacity & freshness requirement by another door

Logistics

-          Taking care of logistics from the product prototype to the final indent for each door

-          Implement Inter Boutique Transfers for Marketing Shoot, Trunk Shows, Previews, Events and be cognizant of product movement at each step

Collaboration

-          Coordination with key stakeholders like Commercial, Finance, ISCM (Supply chain) based on brand requirements.

-          Manage preparation of assortment plan in close coordination with category team and product head

-          Arrange stock movement for product shoot

Key Deliverables

-          Sharing data and insights timely which results in right decision making

-          Agility in collaborating with stakeholders and ensuring that the brand objectives are met

The right person

-          MBA or Graduate from reputed Commerce institutes with minimum work experience of 2-4 years

-          Analytical Mindset

-          Excellent Organization Skills

-          Expertise in Microsoft Office especially Excel

-          High degree of co-ordination abilities

-          High order of communication skills

-          High on learning capabilities

-          Well versed with jewellery products, manufacturing techniques will be added advantage

Job Description

Unique Job Role

Inventory Manager- Jewellery Merchandising

Function

Merchandising

Reporting to

Head – Inventory & Cluster

Business

Jewellery  

Grade

Date

---

Job Details

The role is responsible for planning and deployment of merchandise Investments with the objectives of maximising sales and profitability while improving on inventory effic

External Interfaces

Internal Interfaces

•         Vendors

•         Third Party Service Providers

•         External Consultants

•         Franchisee partners

•         Auditors

•         Regional/Corporate sales team

•         Category Team

•         Marketing Team

•         ISCM teams

•         Design, IT and Commercial Teams

•         Analytics Team

Job Requirements

Education

Graduate/Post Graduate

Relevant Experience

10 -12 years of experience( Preferably Retail/Merchandising/SCM)

Behavioural Skills

•         Customer orientation

•         Critical Thinking

•         Interpersonal/Influencing skills

•         Process Orientation

•         Communication Skills

•         Detail orientation

Knowledge

•         Category/Merchandising management experience

•         Business acumen

•         Analytical ability

•         Retail/B2C industry

Process Contributions

Key Work Processes

Process Outcome

Performance Measure

Demand Planning and Merchandise Deployment

1.      Development of product segment wise forecast of sales on a rolling basis to plan for inventory build-up

2.      Preparation and Monthly Sign-off on rolling quarter sales and production planning with the SLT team

3.      Inputs and Recommendation on Annual Sales and Inventory Budget planning for all FG stocks

4.      Product segment wise planning of merchandise investment to drive strategic initiatives such as Wedding segment and Hero Markets

5.      Aggregate store Norm finalisation and Cascade to regional sales teams for all L1/L2 stores

6.      Finalisation of Category-Price Band wise investment for all product groups

7.      Periodic Review and course correction of norms

8.      Planning and timely indent placement to drive availability for all seasonal/activation requirements

·   Annual business planning

·   Store/Product Group Wise Norms

·   Rolling sales/Production Planning

·   Top line Growth

·   Alignment to Rolling Plan

·   Strategic Interventions Growth

Availability of right merchandise mix at all stores

1.      Availability of adequate and relevant merchandise at all times to ensure:

a)     Right product mix is maintained at all stores

b)     Alignment to the firmed up norms

c)      Focus on specific interventions such as Key Value Indicators and market specific hero categories

2.      Review and deployment of Merchandise for specific interventions such as Exhibitions, Mela and Roadshow

3.      Deployment of Wild card investments along with regional sales team to tap into potential of specific markets/product segments

4.      Anchor first assortment planning process for all New stores and ensure availability of right mix at the time of launch

5.      Review and plan for increase in Distribution of High Margin product lines in specific markets along with category team

6.      Plan, Review and approve OTB limits for all category price bands

7.      Handle and ensure In-season stock management by ensuring availability of relevant products across all markets

8.      Planning and deployment of New Product replenishment buffers with emphasis on Ad variants

·   Alignment Vs Norms

·   Seeding/Scaling new concepts

·   Merchandising Mix

·   ADV Penetration

·   Conversion

·   Ticket Size

·   New Stores Performance

·   New Product replenishment

Productivity of Merchandise Investments

1.      Adherence of actual inventory to overall Inventory Budget on a monthly basis

2.      Review and action planning for store wise inventory performance to reduce dispersion in Turns across clusters

3.      Periodic finalisation and review of SKU List for building Aggregated Central buffers to enable pull based daily replenishment

4.      Dynamic Planning and Deployment of SKU wise cover to minimize stock outs

5.      Deployment of Central buffers to address specific business problems

6.      Drive Process improvements to increase share of consumer facing inventory

7.      Drive process improvements to reduce idle inventory in the system across all FG bins including MTO products

·   Reduction in Turn Dispersion

·   Replenishment Buffer Management

·   Budget Utilization

·   Inventory Turns

·   Replenishment Efficiency

Aged Stock Management

1.      Drive process improvements to increase stock rotations with the objective of reducing share of aged stock

2.      Drive penetration of bestsellers and aggregation of model stock across relevant product segments

3.      Drive increase in availability of fresh inventory in the stores

4.      Review and drive product group based sell-through targets

5.      Drive timely compliance to Vendor/BBPM returns and melting policy

6.      Extend support in increasing sale of aged variants through regular Best Deal Interventions

7.      Development and deployment of seasonal inventory build-up framework to reduce incidence of aging due to bulk indenting for seasons/activations

·   Growth in Rotation Volume

·   Model stock aggregation

·   RTV Compliance

·   Aged Stock Share

·   Bestseller share

·   Best Deal performance

·   Freshness Index

Job Description

Unique Job Role

Tech. PED/NPD - Lead

Function

Operations

Reporting to

Deputy Group Mgr

Business

SS Watch Case plant

Level

L6/L7

Date

01.11.2023

Business description

Titan Company Limited – SS Case plant was commissioned in the year 2014 to manufacture high-end stainless steel watch cases in technical collaboration with Seiko Epson Corp, Japan. So far, the unit has delivered 3.5+ million cases. The unit is venturing into making of premium watch cases & solid link bracelets in addition to the exploration of exotic materials which includes Ceramic, BMG & Carbon fibre etc.,

Job Details

The Job Involves in building robust process management in watch case and solid link bracelet manufacturing. Key responsibilities include finalizing process routing to ensure both quality and cost-effectiveness across the value chain such as press, machining, polishing, plating, and case assembly. The role involves spearheading new capability building initiatives, ensuring seamless integration of new technologies, and managing the efficient delivery of new products. Additionally, will play a pivotal role in generating volume for the plant, collaborating with cross-functional teams to ensure overall manufacturing efficiency and optimizing new product development lead time.

External Interfaces

Internal Interfaces

•         Vendors

•         Technology partners

•         Technical consultants

•         Machine manufacturers

•         Overseas partners

•         Production departments

•         Service departments

•         Safety officer

Job Requirements

Education

B.E / Diploma in Mechanical

Relevant Experience & Language

B.E -> 12-15 Years of exp. in relevant industry

Diploma -> 15-18 Years of exp. in relevant industry

Languages known – Tamil, English

Behavioural Skills

•         Customer orientation

•         People management

•         Drive for outputs

•         Accountability

•         Networking

•         Agility to learn

•         Co-creation

•         Teamwork

•         Listening & accepting change

•         Eye for detail

•         Analytical thinking

Knowledge

•         Engineering Product Design

•         Press Tool Design

•         Jigs & Fixture Design

•         Manufacturing Processes like Press ,Machining, Polishing, Plating & Assembly

•         Troubleshooting

•         New Product Management

•         Tools & Techniques like Six Sigma, DFMEA, DOE, etc.,

•         Mechanical basics (Material Science, Strength of Joint, CAD/CAM, Pneumatics, Hydraulics, Cylinders, etc.)

•         Materials and abrasives used in polishing and Polishing techniques for metal surfaces

•         Knowledge of quality control processes and standards

•         Reverse Engineering

Role details

Process Contribution

Process Outcome

Performance Measure

A.     New Product Development

1.    Participating in New product concept brief meeting in order to provide the following

a.     Manufacturing feasibility confirmation

b.     Recommending Design Changes in order to meet the product quality & cost

2.     Understanding the process routing & estimate the case cost

3.     New product case delivery commitment to NPD – ISCM

4.     Participating in Engineering product design review

5.     Process clarity to the manufacturing value chain through the production engineering co-ordinators and approving routing

6.     Preparing Stage wise scheduling and follow-up with stake holders

7.     Initiating samples establishment for new capability / component

8.     Stage wise samples evaluation and confirmation to proceed further

9.     Hand holding Production engineering co-ordinators at technical troubleshooting

10.   New product handing over to regular production

·   Manufacturing Feasibility

·   Cost Estimation

·   Process Routing

·   Add-on Samples

·   Delivery Schedule & Commitment

·   Case Approved Sample

·   Bulk Production Clearance

·   Right first time

·   Meeting Target Cost

·   New Product Delivery Alignment

·   Product Quality

B.     Volume Generation for the Plant

1.    Periodical “Why Imports” analysis - Apply Internalisation filters and create a dashboard for Internalisation

2.    Committing annual volume through volume streams like New Product, Internalisation & OTS

3.    Reverse engineering & Product design support for internalisation, OTS & OEM models

4.    Scheduling and follow-up with stake holders for implementation

5.    Anchoring Status review with Head SS Case Mfg., & Factory head

·   Product Internalisation (Import to In-house)

·   OTS Model (Off the Shelf)

·   OEM Supply

·   In-house Vs Import ratio

·   On-time establishment

C.     Capability Building

1.    Capturing comprehensive manufacturing capability requirement for case & solid link bracelet

2.    Draw a learning approach for capability building

3.    Creating capability building dashboard covering source of establishment, priority, owner & time line for trial, pilot & bulk production

4.    Anchoring for capability status review with Head - SS Case Mfg.

·   Capability Chart

·   Process Guide Card

·   Approved Samples

·   Capability Index

·   Technical feasibility volume

D.    Delivery Management ( New Product)

1.     Preparing NP calendar in concurrence with NPD ISCM

2.    Anchoring new product loading plan Vs actual review

3.    Confirming New product planned order loading based on the component development status & capacity

4.    Stage wise Scheduling and monitoring of new product manufacturing along with CFT

5.    Anchoring stage wise delivery performance review

6.    Driving for new product lead time reduction across the value chain

·   NP Calendar

·   NP Loading Plan Vs Actual

·   NP delivery performance report

·   CAPA

·   Delivery Alignment

·   Lead time

·   Customer Satisfaction

Role details

Process Contribution

Process Outcome

Performance Measure

E.     Team Management

1.    Periodic review of the team performance to monitor and improve the work efficiency.

2.    Scheduling & assigning work to the team with the pro-active maintenance tasks.

3.    Ideate innovative methods to support with the solution of most complex challenges.

4.    Manage, coach & develop a high performing team that meets the agreed objectives.

5.    Identification of the skill gap among the team members and execute actions plans to bridge them.

6.    Review, update and implement the performance review records such as training metrics & risk assessments.

7.    Supporting the team members with the required KPI’s for the year along with the respective improvement plans.

·   Improvement in the morale of team members

·   Team members acquiring new skills to serve business.

·   Effective utilization of FCM (Functional Competency Mapping)

·   GPTW Survey

·   Career progression

·   Improving the competency proficiency level.

Company Name

Titan Company Ltd.

About the Company

Titan is India’s leading lifestyle company and among the most admired and respected corporates in the country. We have established leading positions in the Jewellery, Watches and Eye Care categories led by our trusted brands and superior customer experience. We have also diversified into Wearables, Indian Dress Wear and Fragrances & Fashion Accessories and are driving differentiation in these lifestyle categories, underpinned by our deep understanding of customer preferences.

Our Vision is to create elevating experiences for the people we touch and significantly impact the world we work in. We will do this through a pioneering spirit and a caring, value-driven culture that fosters innovation, drives performance and ensures the highest global standards in everything we do.

Position Title

Engineer – Design & Manufacturing

Grade / Designation

Level L4/L5

Qualification

Engineering in Bachelor's or Master's degree in Mechanical engineering from reputed Institutions, preferably with Syllabus involving product design and automation

Overview

The Role is a Hands-on Engineering Position with at least 2 ~ 3 years of experience and deep knowledge in Precision Engineering Design.  The Role is expected to using CAD tools and delivering 3D & 2D drawing for manufacturing of POC, prototypes and final product design.

The summary of responsibilities include

·       Design SPMs/Jigs/Fixtures/Grippers/Products/Tools and precision assemblies for various applications.

·       Coordinate with Fab Industries for precision development and Manufacturing

·       Conduct feasibility studies such as finite element analysis, simulation and cost analysis to evaluate design concepts and manufacturing processes.

The role shall be responsible to coordinate and actively participate with Collaborating within team, stakeholders and third parties as well.

Major Deliverables / Tasks

1.       Product design, System Engg Design

The role should deliver the below:

·       Understanding the Requirement and deriving the Specifications

·       Creativity, Conceptualization skills

·       Experience on 3D CAD tools like Pro/E , Creo, Solid works, Autodesk Inventor, NX, etc

·       Excellent understanding of mechanical engineering Design, ensuring compliance with industry standards, regulations, and best practices in design and manufacturing.

·       Experience in Precision Assembly Designs for Plastics/Smart Products

·       Collaborate with suppliers, vendors, and manufacturing teams to ensure successful production and assembly of products.

·       Oversee prototyping and testing activities, analyzing test data and making necessary design modifications.

·       Monitor and evaluate project progress, identifying and resolving any issues or delays.

2.       Reports and Documentation

-          The role is expected to meticulously compile all the support Details and Documents hailing from the core activities mentioned above and deliver the Blueprint of the Development Process and prepare reports, presentations, and documentation to communicate project updates, technical findings, and recommendations to stakeholders.

Direct Reportees

Interns & Graduate Trainees as Applicable

Function / Domain

Product design

Reporting To

Manager – Design and Manufacturing

Place

Place of Posting : Bangalore;   Place of Work : Bangalore

Skills & Attributes Sought for the Role

·       2 to 3 years of experience in mechanical design and manufacturing

·       Strong expertise in mechanical engineering principles, design processes, and manufacturing techniques.

·       Proficiency in CAD software, such as Pro/E, Creo, Solid works, Autodesk Inventor, NX, or similar tools.

·       Experience in designing and optimizing mechanical components and systems for various applications.

·       Knowledge of manufacturing processes, including machining, molding, casting, and assembly.

·       Familiarity with product development methodologies and project management techniques.

·       Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues.

·       Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.

·       Knowledge of industry standards, regulations, and best practices in mechanical design and manufacturing.

Company Name

Titan Company Ltd.

About the Company

Titan is India’s leading lifestyle company and among the most admired and respected corporates in the country. We have established leading positions in the Jewellery, Watches and Eye Care categories led by our trusted brands and superior customer experience. We have also diversified into Wearables, Indian Dress Wear and Fragrances & Fashion Accessories and are driving differentiation in these lifestyle categories, underpinned by our deep understanding of customer preferences.

Our Vision is to create elevating experiences for the people we touch and significantly impact the world we work in. We will do this through a pioneering spirit and a caring, value-driven culture that fosters innovation, drives performance and ensures the highest global standards in everything we do.

Position Title

Engineer - Artificial Intelligence and Machine Learning

Grade / Designation

Level L4/L5

Experience

2 ~ 4 years of experience in Design and Development of AI/ML Models and Applications

Qualification

B.Tech in Computer Science/Artificial Intelligence & Machine Learning from reputed Institutions

Overview

The Role is a Hands-on Engineering Position, independently capable of handling deep Analytics, Math Functions & algorithms development as applicable to the Machine Sensing Data (IIoT and Process Control), Biomedical Sensor Data (Health & Wellness) & Image data Analysis.   The summary of responsibilities include

·       Database Design, Structuring and Management

·       Identifying Data Patterns & Parameters, Interpretation Analysis

·       Develop Histograms, Data Plots, Heatmaps etc., for easy Data visualization

·       Prepare Data for Modelling through Feature Engineering

·       Develop ML Models, TinyML Models, Hardware-enabled ML Models, etc.,

·       Work with Neural Networks

·       Keep pace with emerging AI/ML Tools and Technologies

The role shall also scout for new horizons in AI, ML spectrum in order to generate use-cases

Major Deliverables / Tasks

1.       Discovering New Possibilities

The role should deliver the below towards new Possibilities :

-          New AI/ML techniques, Tools / Models / algorithms for Industry 4.0 and Smart wearables

-          Use-cases based on emerging trends

-          Data Models with Reports for efficient Algorithms

-          Prototype Testing and Validation

2.       Algorithm/ Code  Development

The role should perform the below towards meeting the above objectives:

-          Conduct analysis to identify patterns, trends, and insights from large and complex datasets.

-          Collaborate with data engineers and data scientists to ensure data quality, integrity, and accessibility for AI and ML initiatives.

-          Monitor and evaluate AI and ML performance metrics, providing recommendations for improvements and optimization.

-          Develop Standard Plug-ins and Models for easy integration

-          Reports and Documentation

The role is expected to meticulously Compile all the support Details and Documents hailing from the core activities mentioned above and deliver the Blueprint of the Development Process

Direct Reportees

Graduate Engineer Trainees

Function / Domain

Machine vision – AI , ML

Reporting To

Lead – Machine Sensing

Place

Place of Posting : Bangalore;   Place of Work : Bangalore/Chennai

Skills & Attributes Sought for the Role

·       Good knowledge in Linear Algebra, Vectors, Calculus, Statistics, Fourier Analysis

·       Good knowledge in Signal processing Techniques like Wavelets, Shearlets, Curvelets, Bandlets etc.,

·       Good knowledge in Applied Mathematics like Gradient Descent, Convex Optimization, Lagrange, Quadratic Programming, Partial Differential Equations, and Summations

·       Good Knowledge in machine learning algorithms, neural networks, natural language processing, and related AI technologies.

·       Proficiency in programming languages such as C++, Python, R, Java, and experience with AI/ML frameworks (e.g., TensorFlow, PyTorch, scikit-learn).

·       Knowledge in data preprocessing, feature engineering, and model development and evaluation.

·       Strong analytical and problem-solving skills, with the ability to analyze complex datasets and derive actionable insights.

·       Good Communication & Inter Personnel Skills

Job Description

Unique Job Role

Junior Manager Retail Marketing (LFS) W&W

Function

Sales

Reporting to

Manager Retail Marketing W&W

Business

Watches & Wearables

Grade

Date

---

Job Details

To coordinate marketing promotions for Large Format Stores in both digital and offline channels and execute the BTL activates across locations by collecting data on customers, current market conditions and competitors

External Interfaces

Internal Interfaces

•         Key customers

•         Third Party Service Providers

•         Marketing agency

•         Digital partners

•         Regional sales teams

•         Support teams

Job Requirements

Education

Graduate

Relevant Experience

3-5 years

Behavioural Skills

•         Customer orientation

•         Networking ability

•         Influencing/convincing ability

Knowledge

•         Marketing/ retail experience

•         Technology savvy

•         Competent skills in MS excel, PPT

•         Digital Marketing

Process Contributions

Process Contribution

Process Outcome

Performance Measure

Sales: Retail marketing: Brand/ Retail lead marketing

1.         Provide inputs to develop plans for the annual retail marketing activities in-line with the overall brand/ company strategy for Large Format Stores (LFS)

2.        Provide inputs to develop plans for retail based schemes/activities at identified locations aimed to increase walk-ins

3.       Provide inputs and create store level marketing activities during new store launches, store renovations, concern stores & store anniversaries for LFS

4.       Coordinate with the regional teams in identifying the concern stores and evaluate the cause of the underperformance and create proposals for additional marketing support in LFS

●  Retail marketing calendar

●  Marketing activities

●  Increase in new/ repeat customers

Sales: Retail marketing: Execution and Implementation

1.     Monthly roll out of SOH planned in regions

2.     Timely implementation

3.     Crisis management

●  Value Creation

●  Increase in new/ repeat customers

Sales: Retail marketing: Digital Marketing

1.         Adapt the designs and roll out promotional campaigns in the identified mediums and touchpoints like Channel ecom and social media for LFS

2.       Measuring the payout, ROI and Visibility of these activities
Feature all campaigns on SS LS & CN on FB & Twitter page and link them with all chain's OMNI channel & organize monthly activities with these channels.

●  Digital marketing strategies

●  Increase in new/ repeat customers

●  Customer satisfaction scores

Sales: Retail marketing: Vendor Management

3.       Identify vendors suitable for catering to the requirements and enter into long term agreements

4.       Manage marketing agencies in delivering required designs as per the intended objective

●  Vendor SLAs

●  Adherence to timelines

Sales: Retail operations: Store assistance

1.         Assistance to store in terms of procuring and sending Carry Bags, toolkits, pair boxes, etc

2.       Any assistance to the Store to improve the presentation of the brand.

●  Timely Execution

●  Adherence to timelines

Job Description

Unique Job Role

Manager Corporate Branding

Function

Marketing

Reporting to

Head – Corporate brand

Business

Corporate

Grade

Date

---

Job Details

To define the corporate brand aligned to the business requirements and strategy of the firm and develop brand initiatives to promote the defined corporate brand

External Interfaces

Internal Interfaces

•         Vendors

•         Senior management team

•         Business SPOCs

•         IT team

Job Requirements

Education

•         MBA in marketing

Relevant Experience

•         4 – 5 years of relevant experience with client / agency experience

Behavioural Skills

•         Business Savvy

•         Ability to nurture relationships

•         Ability to influence for impact

•         Accountability

•         Curious

•         Passionate

Knowledge

•         Knowledge of marketing planning process

•         Knowledge of the Products

•         Local/regional competition across customer segments

•         Applicable policies for customers

•         Knowledge of media houses

Process Contributions

Process Contribution

Process Outcome

Performance Measure

Marketing : Marketing Services : Annual Operating Plan

1.    Provide inputs in the development of the annual operating plan based on the corporate and social media plan

·   Inputs for annual operating plan

·   Adherence to timelines and guidelines

Marketing : Marketing Services : Corporate brand planning

1.    Undertake discussions with appropriate stakeholders and conduct research to identify the themes with regards to corporate branding for Titan

2.    Analyse the emerging themes and develop the corporate branding pillars / values for Titan in agreement with the leadership team

3.    Develop the brand brief for the vendors and evaluate the plan developed by the vendor

4.    Disseminate the content pieces across the corporate brand’s various channels

·   Corporate branding theme

·   Brand brief

·   Branding plan & calendar

·   Adherence to timelines

·   Adherence to Titan brand guidelines

Marketing : Marketing Services : Social media planning

1     Create the social media plan/calendars based on the existing/new buckets and the overall social media strategy

2     Develop the brand brief for the vendors and evaluate the plan developed by the vendor

3     Write, or work with the agency partners to create relevant content pieces

4     Understand and collate analytics to evaluate the performance and suggest the necessary way forward

·   Brand brief

·   Social media plan & calendar

·   Adherence to timelines

·   Adherence to Titan brand guidelines

Marketing: Marketing Services: Corporate Branding & Social media plan Execution

1.      Coordinate with the vendors to identify appropriate opportunities for executing the plan as per the guidelines

2.      Programme management of the corporate branding initiatives to completion as per the agreed statement of work

3.      Analyse the feedback from appropriate sources regarding the effectiveness of the initiatives and undertake appropriate action based on the same

·   Execution of corporate brand / social media plan

·   Adherence to timelines

·   Adherence to statement of work

·   Brand engagement score

·   Budget allocation in line with the plan

Marketing : Marketing Services : Corporate website management

1.      Liaison with appropriate stakeholders to develop / update of the content for the corporate website on a periodic basis

2.      Understand and collate analytics to evaluate the performance and suggest the necessary way forward

3.      Coordinate with the IT team for the maintenance of the corporate website as per the guidelines

·   Timely update of corporate website

·   Adherence to timelines

·   Engagement score

Marketing : Marketing Services : Vendor management

1.      Identify the various vendors to partner with the firm based on their offerings, expertise, alignment to the requirements, etc.

2.      Manage the relationship with the vendor on an ongoing basis to ensure that the plan is executed as per the statement of work

·   Vendor identification as per requirements

·   Management of vendors

·   Adherence to Statement of Work

Job Description

Unique Job Role

Manager FPA

Function

Finance

Reporting to

Head – Corporate Finance

Business

Corporate

Grade

Date

---

Job Details

The purpose of the role is to support the organization’s financial aspirations including driving revenue enhancing; cost optimizing strategies and investment decisions

External Interfaces

Internal Interfaces

·  Auditors

·  Banks & Other Financial Institutes

·  Consultants

·  Vendors & Service Providers

·  Business Finance Team

·  Corporate Finance Team

·  Sales Team

·  Marketing Team

·  Merchandising Team

·  HR & Admin Team

·  IT Team

·  Legal Team

·  Other relevant stakeholders in Titan

·  Job Requirements

Education

·  MBA / CA

Relevant Experience

·  3 - 5 Years

Behavioural Skills

·  Communication

·  Relationship Building

·  Curiosity

·  Stakeholder Management

·  Time Management

·  Interpersonal Skills

·  Presentation Skills

·  Analytical Skills

·  Business Acumen

Knowledge

·  Knowledge of consumer goods & retail industry

·  Knowledge of financial modelling (profitability, ROCE etc.)

·  Advanced knowledge of Excel

·  Functional knowledge of accounting

·  Knowledge of regulatory statutes & guidelines

Process Contributions

Process Contribution

Process Outcome

Performance Measure

Finance: Business Partnering: Financial Planning & Analysis

1.      Support finance decisions with in-depth analysis of monthly results and highlighting any significant variances to management in a periodic manner

2.      Provide financial inputs in the annual operational planning process and the long-term forecasting process

3.      Conduct financial analysis of revenue enhancing and cost optimizing strategies

4.      Support other ad-hoc projects/new business initiatives

5.      Ensure compliance to pricing standards

6.      Keep abreast with the leading practices on reporting systems, financial modelling and analysis techniques and drive implementation of the same

·  Accurate & Timely Reports

·  Data enabled Decision Making

·  Adherence to timelines

·  Adherence to guidelines & standards

Finance: Business Partnering: Functional Support

1.      Prepare financial models and analyses so as to support strategic initiatives

2.      Analyse financial information and reports to generate insights and provide corrective measures, if any to enable accurate and timely reporting to management

3.      Support team with monthly reviews and business performance calls

4.      Analyse and present financial and business forecasting reports to enable decision making

5.      Analyse business policies by monitoring core financial and business-related aspects of the organization

6.      Prepare profitability statements, monthly operating expenses sheet and support in pricing decisions

·  Accurate & Timely Reports

·  Data enabled Decision Making

·  Adherence to timelines

·  Adherence to guidelines & standards

Finance: Business Partnering: Governance & Compliance

1.    Drive the creation and implementation of effective governance, compliance and risk management frameworks across Titan to drive holistic performance and maintain reputation

2.    Ensure pro-active input into preventative actions to address key business risks

3.    Manage issues to mitigate impact and risk by early involvement

4.    Guide resolution of issues and proactively create an environment where risk is avoided

5.    Champion the embedding of a compliance culture within Titan

·  Risk Mitigation

·  Championing of compliance culture

·  Adherence to timelines

·  Adherence to guidelines & standards

Finance: General Management: People Management

1.       Drive a performance driven culture in the team by reviewing performance parameters and providing feedback to the team

2.       Contribute in talent development by providing subordinates with adequate exposure and growth opportunities

3.       Ensure periodic follow-up with the recruitment team to fill the vacant positions within stipulated time

·  Improvement in team performance

·  Adherence to timelines

·  Quality of feedback

Position

Assistant Manager – Customer Loyalty

Job Location

Corporate office, Bangalore

Band/Grade

L5/L6

Reporting to

Head – Loyalty

No of Position

1 No

1. Scope of the role

Establishing and leading the Gifting business on the Encircle Portal from start to end. Ideate, Plan and Execute with efficiency various promotion and customer engagement activities as well.

2. Job Profile

·       End to end conceptualization, planning and execution of setting up the gifting business on the loyalty portal. This includes ensuring product availability , order management and fulfilment.

·       Working on promoting this business via digital marketing , other initiatives

·       Responsible for Curating , executing (end to end) customer events

·       Coordination with various brand teams for facilitating other engagement initiatives

·       Working knowledge & experience of ecommerce, website and social media management

3. Key Deliverables

Achieving Gifting Business goals, Events , Campaigns and Social Media Management

4. The right person

1.             Some background and working knowledge of Ecommerce

2.             Understanding and experience of website management and social media marketing

3.             Good networking skills

4.             Good at project & stakeholder management

5.             Strong execution skills

6.             Team player

7.             Good communication skills

8.             Willing to Travel (domestic)

9.             Result oriented

Job Description

Unique Job Role

Lead NPI Jewellery

Function

Marketing

Reporting to

Head-NPI

Business

Housur

Grade

Date

---

Job Details

To lead the introduction of new products by evaluating the design concept developed by the designers for its feasibility for mass production, plan the resources and monitor the production of the sample product at each stage to ensure that concept is faithfully replicated to the final prototype and ultimately to mass production

External Interfaces

Internal Interfaces

•         Vendors

•         ISCM team

•         Merchandising team

•         Design team

•         Marketing team

Job Requirements

Education

•         B-Tech in Mechanical Engineering

Relevant Experience

•         15+ years of experience in product development - experience in jewellery or consumer durable space

Behavioural Skills

•         Thinks big

•         Business savvy

•         Entrepreneurial drive

•         Nurture relationship

•         Influence for impact

•         Ability to lead diverse team

•         Accountability

•         Believes in people

•         Curious

•         Is passionate about categories and products

Knowledge

•         Category knowledge

•         Product knowledge

•         Knowledge of vendors

•         Latest trends in designs / production

Process Contributions

Process Contribution

Process Outcome

Performance Measure

Design : Strategy development : Annual Operating Plan

1.     Participate in the development and finalisation of the design calendar alongside other stakeholders by providing inputs with regard to the feasibility of the design from a production point of view

2.     Develop the NPI calendar aligned to the design calendar balancing the weak and peak season and planning the resources accordingly

3.     Develop the annual budget for the year based on the requirements and rejig the same based on the approvals

·   NPI calendar

·   Resource planning

·   Achievement against the plan

·   Adherence to timelines and guidelines

Design : Product Development : Design concept feasibility

1.     Ensure that the design concept is allocated to the vendors for the development of prototype, provide required approvals post evaluation of technical, cost, production feasibility and quality specifications

2.     Finalise on the design direction in coordination with other stakeholders (design team, merchandising team, ISCM team)

3.     Determine make / buy decisions in liaison with the ISCM team based on the assortment plan form the merchandiser and PDIS developed by the design team

·   Design direction

·   Make or buy decision

·   Adherence to guidelines and timelines

Design : Product Management : Make Route

1.     Develop the guidelines for technical evaluation and ensure the technical evaluation of the design concept is conducted as per the guidelines

2.     Provide recommendations on the CAM model and manage any issues and provide requisite approvals for proceeding for further stages

3.     Review the master developed and provide recommendations aligned to the design concept

4.     Evaluate the prototype for its alignment with the requirements and ensure that inwarding is done in the system as per the guidelines

5.     Manage the conduct of the NPIM meet post the QA evaluation and iterations and ensure that iterations are incorporated and final order quantity estimated

·   Technical evaluation model

·   Technical evaluation

·   CAD design

·   CAM model

·   Master and prototype

·   Adherence to timelines

·   Adherence to guidelines

Design : Product Management : Buy Route

1.     Ensure that the technical evaluation of the design concept is undertaken and vendor finalised based on the capabilities in liaison with the ISCM team

2.     Ensure that the vendors are briefed on the products aligned to the requirements

3.     Review the CAD and CAM designs and provide recommendations and approvals for proceeding to further stages

4.     Review the Ghat and the final prototype and provide required iteration recommendations to ensure alignment with the requirements

5.     Manage the conduct of the NPIM meet post the QA evaluation and iterations and ensure that iterations are incorporated and final order quantity estimated

·   Technical evaluation

·   CAD design

·   CAM model

·   Master and prototype

·   Adherence to timelines

·   Adherence to guidelines

Design : Product Development : Vendor Management

1.     Evaluate and select the vendors based on their capabilities and offerings to best partner based on the requirements

2.     Provide technical guidance to the vendors to build new capabilities and upgrades in the existing process to scale up as per the business requirements

3.     Evaluate the performance of the vendor and undertake appropriate actions based on the same

·   Vendor selection

·   Vendor development

·   Vendor performance evaluation

·   Adherence to timelines and guidelines

·   Performance of the vendors

Design : Product Development : Process Innovation

1.     Develop alternate solutions which are cost efficient innovative to existing problems based on benchmarks and competitor analysis

2.     Ensure that quality is built in the product at each stage of the production through building awareness and product review at each stage

·   Innovation in processes

·   Cost control

·   Quality products

·   Adherence to budget and quality

·   % improvement in the efficeincy

Marketing : People Management

1.     Drive a culture of diversity, performance and transparency in the region and ensure the employees in the region are engaged.

2.     Mentor and develop staff using a supportive and collaborative approach.

3.     Ensure talent pipeline is created by succession planning for the critical positions in the region.

4.     Set Objectives for Reportees aligned to the organizational /functional.

5.     Liaise with HR on vacant positions.

6.     Conduct recruitment interviews for key positions in the region; Monitor the implementation of the Sales Training Program for the region.

·    Employee experience

·    Trained employees

·   Employee Engagement

·   Performance

·    Diversity & Integration

Job Description

Unique Job Role

Operations Manager

Function

Marketing

Reporting to

Lead Omni channel & Fulfilment Operations

Business

Watches & Wearables

Grade

Date

---

Job Details

The Role is responsible for overseeing all aspects of our e-commerce platform's operations, ensuring its efficiency, scalability, and seamless functionality.

To Enhance our technical infrastructure, analysing performance data, and implementing strategies to drive revenue growth and customer satisfaction.

External Interfaces

Internal Interfaces

•         Logistic Partners

•         Vendors

•         Logistics Aggregators

•         CRM Team.

•         Digital Team

•         WH team.

•         Retail Operations team.

•         Supply Chain Team

Job Requirements

Education

Post-Graduate (MBA) or Graduate

Relevant Experience

2-3 years or 6 -8 years

Behavioural Skills

•         Customer Centricity

•         Interpersonal Effectiveness

•         Delivers Results

•         Problem Solving

•         Adaptability

•         Data Analysis

•         Influence for Impact

•         Ambiguity tolerance

•         Detail Orientation

Knowledge

•         Analytical ability

•         Stakeholder management

•         Operations management Experience,

•         High-growth environment Exposure.

•         Data Analytics Tool Experience (Google Analytics, Adobe Analytics and power BI).

•         Understanding on E commerce platforms (OMS and WMS).

•         Experience on D2C logistics, returns and refund.

Process Contributions

Process Contribution

Process Outcome

Performance Measure

Operations Management : Order Fulfilment

1.         Develop and implement the overall operational strategy for our ecommerce platform, ensuring alignment with company goals and objectives.

2.       Manage the end-to-end order fulfilment process, including order processing, shipping.

3.       Collaborate with logistics partners to optimize shipping costs, delivery times, and order tracking.

4.       Monitor and analyse key performance metrics to identify areas for improvement and implement operational enhancements.

5.       Streamline processes to increase efficiency, reduce costs, and improve customer satisfaction.

·       Customer Satisfaction

·       Last Mile Order Fulfilment

·       Order fulfilment Time

·       Fulfilment Cost / order

·       Dispatch Time & Quality

·       Adherence to lead time

Operations Management : Returns Management

1.         Develop, implement, and maintain Ecommerce return policies that align with company objectives and customer expectations.

2.       Ensure return policies are communicated to customers and internal teams.

3.       Collaborate with carriers and logistics partners to streamline the return process and reduce costs.

4.       Collect and analyze data on return trends, reasons for returns, and customer feedback.

5.       Identify opportunities to reduce return rates and improve product quality or service qulaity.

6.       Work closely with the customer support team to resolve return-related customer inquiries and issues.

7.        Provide guidance and training to customer support representatives on handling return inquiries.

8.       Continuously review and refine the return management process to enhance efficiency and accuracy.

9.       Identify and implement automation and technology solutions to improve the return process.

10.    To set up a happy flow journey for customers for return process and refund.

●  Customer Satisfaction

●  Repeat Customer Acquisition & Conversion

●  Enriched Customer Experience

●  Reduction in Returns (Return to Origin and Deliver to Origin).

●  Adherence to timelines.

●  Reduction in customer complaints related to Returns and Refund.

Operations Management : Analytics and Reporting

1.         Use data analytics tools to extract actionable insights and trends related to sales, customer behaviour, and website performance and align them with operational objectives.

2.       Generate regular reports and dashboards to provide stakeholders with a clear understanding of key metrics and performance indicators for operations.

3.       Make data-driven recommendations to optimize product listings and fulfilment.

4.       Utilize data analytics to assess ecommerce performance, track key performance indicators (KPIs), and identify areas for improvement. Make data-driven decisions to enhance the customer experience and operational efficiency.

●  Alignment with Business Objectives

●  Operational effectiveness

●  Customer Engagement

Operations Management : Vendor Performance Management

1.         On boarding new 3PL Partners and introduce new features for the existing partners.

2.       Monitoring performance of the Vendors and focussing on improving the performance.

●  Fulfilment of Business Requirements

●  Vendor Cost & Utilization

●  Adherence to Terms of Contract

General Management: People Management

1.         Drive a culture of diversity, performance and transparency and ensure the employees are engaged.

2.       Mentor and develop staff using a supportive and collaborative approach.

3.       Ensure talent pipeline is created by succession planning for the critical positions.

4.       Set Objectives for Reportees aligned to the organizational /functional.

5.       Liaise with HR on vacant positions.

●  Improvement in team performance

●  Employee Engagement

●  Performance

●  Diversity & Integration

Company Name

Titan Company Ltd.

About the Company

Titan is India’s leading lifestyle company and among the most admired and respected corporates in the country. We have established leading positions in the Jewellery, Watches and Eye Care categories led by our trusted brands and superior customer experience. We have also diversified into Wearables, Indian Dress Wear and Fragrances & Fashion Accessories and are driving differentiation in these lifestyle categories, underpinned by our deep understanding of customer preferences.

Our Vision is to create elevating experiences for the people we touch and significantly impact the world we work in. We will do this through a pioneering spirit and a caring, value-driven culture that fosters innovation, drives performance and ensures the highest global standards in everything we do.

Position Title

Key Account Manager- Supply Chain and Manufacturing

Team Overview

The Innovation and Research Team is a Central team which works horizontally across Titan’s business divisions. Our team builds the innovation pipeline of wicked challenges and opportunities together with the business teams, and leverages various technologies and skills to capitalize on them.

Role Overview

The Key Account Managers represent the voice of the businesses to the technology specialists in the department. They are the custodians of the Innovation portfolio and have to ensure that our teams are working on an impactful set of projects which add value to our business divisions.

The KAM-ISCM would understand the requirements of our manufacturing teams across business divisions, understand industry trends and accordingly shape the project portfolio with the leadership to deliver maximum value.

Major Deliverables / Tasks

1.       Understanding Business Requirements: -

·       Interact with leaders of the supply chain/manufacturing teams across Titan as well as their key personnel to understand their needs and priorities.

·       Participate in various business forums such as Monthly Reviews to comprehend the overall business context, results and plans.

·       Conduct secondary research to understand the industry context better, and in particular key trends in manufacturing and supply chain.

·       Participate in various external forums which share relevant industry insights.

·       Share relevant learnings from the industry context with our technology teams which would help to develop deeper or diverse skills for businesses

2.       Portfolio Management: -

·       Based on the above business understanding, the KAM must build the innovation portfolio (challenges and opportunities) as well as review it regularly with the business team

·       Represent customer needs to our technology centers of excellence (CoEs) and pitching our CoE capabilities to our customers effectively.

·       Conduct impact assessment, effort assessment and accordingly set the priority as well as roadmap for projects; balancing customer priorities as well as CoE bandwidth and capabilities.

3.       Project Management: -

·       Understand projects by preliminary conversations with key stakeholders.

·       Complete scoping of the project including inclusions, boundaries, timelines, resourcing requirements and so on.

·       Regular reviews to ensure adherence to plans and take corrective actions in case of any deviations

Reporting To

Head- Technology

Function / Domain

Innovation and Research

Place of Posting

Bangalore

Required Qualifications and Work Experience

-          Bachelor's Degree with a focus in Engineering, Business Management or related field.

-          Master’s degree in Engineering, Business Management will be a plus.

-          3-5 years of people management/ leadership experience in Consumer Lifestyle or other similar industry.

-          Minimum of 10 years of relevant experience in one or more of the areas of Engineering, Product Development, Automation, Lean, Manufacturing, or Quality Management.

-          PMP or equivalent certification

Desired Skills and Characteristics

-          Entrepreneurial spirit, strong judgement, and strong leadership skills including effective communication, emotional intelligence, influencing skills, motivate others, and manage conflicts

-          Agile and distributed decision-making

-          Sustaining energy and well-being, building resilience in teams.

-          Continuously looking for opportunities to learn, build skills and share learnings, both internally and externally.

-          Ability to effectively manage multiple projects with competing priorities

-          Ability to foster a strong collaborative spirit internally and externally

-          Ability to think critically

-          Clear understanding of critical path generation, and a drive to find solutions to meet or exceed expected timelines

-          Demonstrated ability to act/think strategically and see the big picture

Job Description

Junior Category Analyst-Merchandising

Function

Merchandizing

Reporting to

Lead Merchandising-IBD

Corporate

Level

L3/L4

Date

-

Job Details

A Category analyst to support the Merchandizing team to take the decision on multiple levers in the function like Sale, New product development, Inventory management and Profitability.

Internal Interfaces-

·       Category

·       Inventory

·       NPD

·       Retail

·       Commercial

·       SCM

Job Requirements

Education

• Graduate / Post-Graduate

Relevant Experience

• 2-5 years of experience in handling Retail Operations/Business analytics / Production Planning

Behavioural Skills

• Influences for Impact

• Nurtures Relationships

• Is Innately Curious

• Shapes Customer Preferences

• Thinks Big

• Is Passionate about our Categories & Products

Must Haves

• Ability to handle complex analyses with simple steps.

• Understanding the Team’s requirements and translate into the data with higher accuracy with short period and less guidance

• Excellent communication skills.

• Proficient in MS Excel, Power Point, Visual FoxPro, SQL or any other database management

Consumer and Competition Analytics

1. Encircle analysis on customer –progression journeys
   enables identification of opportunities for inducing category-upgrades (Plain to Studded), inter category movements and early spotting of things to do/things to avoid.
2. Deep dive on Non purchaser data and recommendations
   Key insight generated included inadequate size-mix and actionable recommendation of size-based buffers.
3. Periodic analysis on purchase basket and product-adjacencies: such analysis formed the basis of our original ‘Dus ka Dum’ programme.
4. Periodic reporting on New vs Repeat, first time category buyers, dormancy as well analytics on triggers and potential remedies.
5. All analytics on aggregated competition data pertaining to Gold rate, pricing, range, offers etc.

Reporting and Dashboards

1. Making appropriate reports of all KPIs and analytic inputs for all reviews including MRMs and planning meets. Drill downs available across 3 key dimensions
   - Geography (Region, State, City, Store, Channel etc)
   - Product (Group, Category, PriceBand, Attribute etc)
   - Time (YTD,QTD, MTD, date specific)
2. Deploying a customised suite of standardised dashboards for us to monitor and review with the Regional Merchandisers, against their key deliverables. These include sales building blocks, category and btq wise performance, Activation performance, Best Deals performance, etc.
   
   

Assisting in Planning and Forecasting

1. Aggregate as well as Attribute wise forecast (Daily, Wedding, Occasion) of sales trends and lead forecast for inventory planning for the next 3 months.
2. Scenario building for sales and discount-payouts for offer-planning linked to various combinations of product groups, category. This includes simulating customisations of offers for different regions.
3. Vendor Performance Monitering along the dimensions of GMRoI, Sell thru and Innovation-quotient. This forms the basis for our reviews with the responsible sourcing team and our vendor-partners
   4) Pilot and new product review and recommendations for scale up / down, MTR, Distribution expansion to the range planners

Improvement Initiatives

1. Database management
2. Provisioning aged stock and helping to take necessary actions
3. Rotation policy recommendations based on location and category driven sell thru trends by product-type
4. Framework for ‘Best Deals’ programme: sensitivity analysis for when to commence, extent of discounting, discount Vs front-line incentive mix etc.
5. Product life cycle and Margin based review of different types of products including MTR, collections and CORE; periodic alerts on sell thru, saturation, shortfalls etc. with recommendations

Job Description 

Unique Job Role 

Influencer Marketing Exec 

Function 

Marketing 

Reporting to 

Brand Manager  

Business 

Corporate 

Grade 

L4 

Date 

--- 

Job Details 

To lead Influencer Marketing efforts for the brand towards overall fulfilment of overall Social Media objectives.  

External Interfaces 

Internal Interfaces 

• Influencer Agencies 
• Social Media Agency 
• Digital Platforms(Google, Meta) 
• Creative Agencies 

• Product Team 
• Marketing Team 
• Sales Channels 

Job Requirements 

Education 

• Graduate  

Relevant Experience 

• 2-3  years of experience in Influencer Marketing, Social Media Marketing 

Behavioural Skills 

• Business savvy 
• Entrepreneurial drive 
• Nurture relationship  
• Influence for impact 
• Accountability 
• Believes in people 
• Curious 
• Is passionate about categories and products 

Knowledge 

• Influencer Marketing  
• Social Media Marketing 
• Content Creation 

Process Contributions 

Process Contribution 

Process Outcome 

Performance Measure 

Marketing : Identification and On boarding of relevant Influencers 

1. Creation of Influencer Marketing plan given the overall Social Media and Content Marketing objectives of the brand 

1. Shortlisting, Evaluation, Outreach and On boarding  of Influencers given the overall Influencer Marketing plan 

• Influencer Marketing Plan 
• On boarding of Influencers based on the plan 

• Timely on boarding of influencers as per the plan 

Marketing : Content Creation and Dissemination 

1. Conceptualization of different content pieces to be created with Influencers 

1. Timely closure and dissemination of different content pieces 

1. Impact measurement of Influencer Marketing and calibration of the plan as required  

• Influencer Content  
• Impact Analysis   

• Timely Dissemination of Influencer Content  
• Content Performance – Impressions, Engagement etc.  

Job Description

Unique Job Role

Data Modeller - BI

Function

Digital

Reporting to

Senior Manager - IT

Business

All

Grade

L5/L6

Date

11-Nov-2022

Job Details

Technical Lead in the Data Architecture Domain, Responsible for the design and creation of standard and benchmark data models using Layered Scalable Architecture concepts to deliver the Data Marts across all Businesses of Titan. This includes complexities like several decades of Business Data, External Data, high volume, complex structure, Performance & Costs.

Should have expertise in RDBMS concepts, data warehousing, modelling and agile concepts and have strong hands on experience in SQL

External Interfaces

Internal Interfaces

•         Qualitest

•         Empower sys / Aliment

•         Tableau India Pvt Ltd

•         Alpharithm

•         CRG

•         AWS

•         SAP

•         IBM

•         Google

•         Technical consultants of BI

•         Functional consultants / Business Analysts

•         Business users

•         Testing Team

•         Development Team

Job Requirements

Education

·  Scenario 1: Engineering

·  Scenario 2: MCA Graduation

Relevant Experience

·  Scenario 1: >4 Years

·  Scenario 2: >6 Years

Behavioural Skills

•         Good Communication & Interpersonal skills

•         Excellent Analytical skills- Problem solving/troubleshooting

•         Excellent Team player

Knowledge

•         Strong Technical knowledge of SQL, RDBMS, Data Warehousing and Modelling

•         Minimum 3 projects implementation experience in  Retail/Manufacturing/HR/Finance domains

•         Good Knowledge on ETL tools ( min 1 tool)

•         Good process knowledge of minimum one Domain

•         Experience in Project management – atleast 3 medium to complex project

Process Contributions

Process Contribution

Process Outcome

Performance Measure

Digital: Business KPI for Various Personas

1.      Ability to translate requirements / functional specifications to Technical Specifications and the Business KPI/ metrics based on user requirements.

2.      Calculation of various derived KPI/metrics using logic shared by business

3.      Understanding the Granularity of Data for various KPI/metrics.

·       Technical Specification

·       Metrics calculation using SQL functions / Stored Procedure

·       Dimension to Measure Matrix

·   Technical Specification Document of KPI/Metrics for various functions

·   Algorithm and Pseudo code to build the data mart layers

Digital: Data Requirement and  Source Mapping

1.      Data

2.      Understanding Data granularity and availability of Data in source system

·       Mapping of Data WRT source system

·       Arrive availability of Data/Granularity  for  various KPI/Metrics with source system

·       Identify Gap wrt  Data requirement.

·   Data requirement Document (DRD)

Digital: Data modelling/ LSA Build

1.      Arrive the various data elements and the logical data structure/tables

2.      Identify the relationship between various data tables structure

3.      Identify the primary key and the surrogate keys for various data structure

4.      Arrive the layers of data to be provision – source staging to final harmonisation layer/reporting layer

·   Conceptual/Logical data model

·   ER diagram

·   Data dictionary

·   Data layers and purpose

·   Build layers using SQL code with optimal performance

·   Scalable Model when new requirements or modification of KPI/data comes up

·   Ease of Design to accommodate changes

Digital: Testing strategy and data integrity

1.      Identify the Test criteria’s for the various data layers

2.      Arriving the test strategy along with required stake holder (Testing , ETL , Reporting team)

3.      Identify area of improvements based on the internal and user feedback

·   Testing criteria for data layers

·   Process redefine for robustness

·   Feedbacks and Data issues faced by users

Digital: Ease of Using data for Business

1.      Identify the harmonisation layers for various business

2.      Identify various mechanism for reducing the leadtimes for development of Dashboards

3.      Identify various mechanism/approaches for enabling self service

4.      Identify various mechanism for reducing the leadtimes for development of data consumptions layers ( Downstream/Ibots)

·   Datamarts

·   Data dictionary

·   Harmonisation layers

·   Lead time reduction in dashboard /consumption layer development

·   Number of users/domains on self service

Job Description

Unique Job Role

Lead – Visual Merchandising (Operations)

Function

Visual Merchandising-Marketing

Reporting to

Head Visual Merchandising

Business

Corporate

Grade

Date

---

Job Details

To combine strategic thinking, creativity, leadership, and a deep understanding of customer behaviour to create captivating and visually compelling retail experiences that drive sales and reinforce brand identity.

External Interfaces

Internal Interfaces

•         Vendors

•         Design Agencies

•         Photographers / Videographers

•         Marketing Team

•         Retail Team

•         Purchase Team

Job Requirements

Education

•         Graduation in design from a premiere college

Relevant Experience

•         5+ years of relevant experience in corporate Visual Merchandising

Behavioural Skills

•         Innovative thinking

•         Adaptability & flexibility

•         Decision making

•         Entrepreneurial drive

•         Ability to influence to make impact

•         Accountability

•         Service orientation

Knowledge

•         Knowledge of materials

•         Knowledge of vendors

•         Knowledge of aesthetics

•         Trends in visual merchandising

•         Project management

Process Contributions

Process Contribution

Process Outcome

Performance Measure

1.  Strategic Planning: As the Visual Merchandising Operations Lead, you will be responsible for developing and implementing strategic plans to optimize the visual presentation of products and enhance the overall customer experience. This involves analyzing market trends, understanding customer preferences, and aligning visual merchandising strategies with business goals.
2. Team Leadership: You will lead a team of visual merchandisers, providing guidance, direction, and support to ensure the successful execution of visual merchandising initiatives. This includes overseeing the recruitment, training, and development of team members, as well as fostering a collaborative and creative work environment.
3. Visual Merchandising Execution: One of your primary responsibilities will be to ensure the consistent and effective implementation of visual merchandising guidelines across multiple locations or stores. You will collaborate with cross-functional teams, such as marketing and store operations, to develop visual concepts, plan layouts, and execute displays that engage and captivate customers.
4. Brand Consistency: You will play a crucial role in maintaining brand consistency and visual identity across all touchpoints. This involves working closely with the marketing team to understand brand guidelines and translating them into compelling visual displays that accurately represent the brand's image and values.
5. Store Layout and Design: As the Visual Merchandising Operations Lead, you will have the opportunity to contribute to the design and layout of stores. By leveraging your expertise in visual merchandising, you will optimize product placement, traffic flow, and overall store aesthetics to create an inviting and inspiring shopping environment.
6. Visual Merchandising Trends and Innovation: Staying up-to-date with the latest industry trends and innovations is essential in this role. You will be responsible for researching emerging visual merchandising techniques, technologies, and materials to continuously enhance the effectiveness and impact of displays.
7. Performance Analysis and Optimization: You will regularly analyze the performance of visual merchandising initiatives, utilizing sales data, customer feedback, and other relevant metrics. By identifying strengths, weaknesses, and opportunities, you can develop strategies to optimize visual merchandising efforts and drive sales.
8. Collaboration and Communication: Effective collaboration and communication skills are essential for this role. You will collaborate with various stakeholders, including marketing, store operations, and product teams, to align visual merchandising strategies with overall business objectives. Additionally, you will communicate visual merchandising guidelines, standards, and updates to the store teams to ensure consistent execution.
9. Project Management: You will oversee multiple visual merchandising projects simultaneously, managing timelines, budgets, and resources effectively. Strong project management skills are necessary to ensure that projects are delivered on time and within budget.
10. Training and Development: In addition to leading the visual merchandising team, you will be responsible for providing training and development opportunities to enhance the skills and knowledge of team members. This includes organizing workshops, sharing best practices, and fostering a culture of continuous learning.

·  Inputs for VM calendar

·  Concept design

·  Prototype evaluation & finalisation

Technical specification for the approved concept

·  Adherence to timelines

·  Adherence to guidelines

Job Description

Unique Job Role

Function

Marketing

Reporting to

Business Head – ZOYA

Business

Corporate

Grade

Date

Dec 2023

Job Details

Defining long-term marketing strategy for ZOYA, establish a sharp point of view / brand purpose, target consumer, competitive space and development growth objectives. Developing and executing annual brand plans across marketing, PR, and Digital. Deliver on specific goals of brand awareness, walk in’s, traffic to website, customer acquisition and retention by building brand equity and managing an effective customer journey. The profile will also drive new category insights and possible product expansion by closely tracking consumer needs, preferences and buying behaviour.

External Interfaces

Internal Interfaces

•         Media agencies

•         Creative agencies

•         Digital agencies

•         PR agency

•         Other Luxury brands

•         Media Houses

•         Design team

•         Merchandising team

•         Retail team

•         Visual Merchandising team

•         Analytics team

•         Customer Experience team

•         Finance team

•         HR team

Job Requirements

Education

•         MBA from a premier institute preferably in marketing  

Relevant Experience

•         12-15 years of experience in a marketing role, with experience of building a new brand.

•         Relevant experience in a luxury category or industry, with at least last 2-3 years’ experience in leading a team and a brand.

•         Proven experience in designing and implementing successful marketing campaigns ,

•         Experience in managing digital content , growth marketing and delivering revenue growth

Behavioural Skills

•         Thinks big

•         Story Telling

•         Entrepreneurial drive

•         Is passionate about categories and products

•         Influence for impact

•         Accountability

•         Believes in people

Knowledge

•         Domain knowledge

•         Creative , culturally aware and passionate about the world of Fashion and luxury

•         Category knowledge is a plus

•         Consumer Understanding and customer obsession

•         Aesthetic sense & attention to detail

•         Media relations and celebrity management

•         Result oriented and data driven

•          

Process Contributions

Process Contribution

Process Outcome

Performance Measure

Marketing : Brand Marketing Planning and Execution

1.      We are all about building a brand with purpose, putting creative storytelling at heart of everything we do and consistently build a strategic brand tone. visual identity and content strategy.

2.      Develops and implements annual marketing plans and programs to achieve specific brand objectives, category leading awareness, and business goals

3.      Lead impactful Brand campaigns by ideating creative briefs tied to impactful consumer insights, leading to best in class creative work from agency partners.

4.      Develops and manages luxury brand partnerships, aligning to core brand mission and with clear ROI measures

5.      Drives excellence across all marketing and communication activities, including; brand voice, marketing activation and guidelines, brand messaging, advertising, photography and guidelines, brand integration, public relations, brand experience partnerships, experiential marketing and events, website development, media planning, marketing innovation, and content development.

6.      Manages annual marketing budgets. Maintains tracking and reporting of key budget processes.

7.      Lead the conduct of periodic market / consumer research to drive continuous analysis of competitive environment , consumer insights,   opportunities, and generating idea to stand out

·   Brand strategy & awareness

·   Annual operating plan

·   Roll out of campaigns as per plan

·   Market research

·   Improve brand aura and relevance

·   Marketing calendar to deliver Overall Business plan

·   Adherence to guidelines

·   Adherence to timelines

·   Adherence to budget

·   Brand scores

·   No. of customer walk-ins

·   New customer acquisition

·   Repeat business

Growth & Content Marketing

1.      Developing and executing integrated online strategy to ensure brand consistency ,build engagement , Zoya community , customer acquisition and sales

2.      Responsible for all digital marketing channels – website , Social media , emails , catalogue , app , virtual store , blog

3.      Develop strategic city level plan to drive brand differentiation ,awareness and customer acquisition for new city launches

4.      Work closely with product team and oversee the creation and execution of the relevant promotional material of product

5.      Conduct complex business analysis , synthesizing cross-channel insights to measure success of a given initiative and reporting the same

6.      Stay up-do-date with digital technology developments

·   Digital calendar

·   Agency selection and performance evaluation

·   Content strategy

·   Brand Placement on other relevant e-commerce sites

·   Innovation

·   Digital Community size , website visits & engagement

·   Digital walk ins

·   E-commerce sales

·   Adherence to budget

·   Adherence to guidelines

·   Adherence to timelines

Marketing : Public Relations

1.      Develop PR strategy, seeking high level placements in print (fashion & business), TV and online media.

2.      Win the minds and hearts of customers and consumers with compelling storytelling about the craft and design of our products through PR

3.      Develop story angles and edit press releases with the PR agency to secure PR coverage

4.      Identify potential opportunities for partnership , collaboration with events of global level

5.      Develop a long term plan on celebrity and influencer collaborations at National and City level

6.      Manage Annual and Quarterly PR plans to deliver long term brand objectives

7.      Manage and negotiate agency , and vendor contracts, as necessary, in collaboration with the company’s legal team

·   Agency Performance evaluation

·   Global partnerships

·   Strategic partnerships

·   Media Houses relationship management

·   Adherence to guidelines

·   Performance of agency

·   PR Coverage Valuation

·   High level placements